Goal Setting Scenarios
This section includes scenarios that allow you to practice what you have learned about teamwork and goal setting. This activity is ungraded. You may take the quiz as many times as you wish.
1. Julie works as a sales manager at a car dealership. Each week, she gets the sales department together to discuss their individual and team sales goals. Last year’s records indicate that sales team sold ten cars per person within the same period last year. Julie is preparing her notes for the meeting. Julie decides to come up with a goal for her team. Please choose the most appropriate goal.
Goals should be measurable and meaningful. Perhaps Julie should include a number.
It looks like this goal is measurable. Is it attainable? Are individual sales measured?
Correct! This action is measurable and acceptable. It challenges sales team members and it is reasonable.
One of these choices includes a well-crafted goal. Please try again.
2. Julie decides to offer her sales team members a $200 bonus for each vehicle they sell after exceeding the weekly goal. Identify the consequence associated with Julie’s choice.
This consequence involves removing or withholding an undesirable consequence.
This consequence involves withdrawing a reinforcing consequence. If Julie failed to provide an incentive for exceeding the goal, she may extinguish extra effort.
Julie is not administering an aversive consequence.
Correct! Julie is providing an incentive for employees to meet and exceed goals. The incentive is designed to increase the likelihood that salespeople will meet and exceed their goals.
3. While reviewing the monthly sales reports, Julie notices that Joey is consistently the lowest performer. Joey failed to meet his sales goal for the last two weeks. Julie decided to bring Joey into the office and give him a verbal warning for missing his target. Julie will also let Joey know that if he misses his sales goal next week, he will receive a written counseling. What kind of consequence is Julie using?
Correct! Julie is administering an aversive consequence.
This consequence involves removing or withholding an undesirable consequence.
This consequence involves withdrawing a reinforcing consequence.
This scenario does involve a consequence. Please try again.